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New Enhancements to Make Your Travel Experience Easier

flag_new.gif  Pre-pay baggage

While checking in online, Northwest customers traveling in the U.S. may select the number of bags they intend to check and pre-pay any applicable baggage fees with a credit card. Changes to the number of pre-selected bags will be allowed at an airport self-service check-in kiosk. Baggage charges will be applied and a receipt will be available when baggage tags are printed at the airport.

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What's New at nwa.com

We're always looking for new and better ways to make your experience at nwa.com even easier. Here are some of the latest improvements:

  • The new nwa.com offers all the exceptional features you expect, with a fresh, user-friendly design based on customer feedback.
  • Book a car or hotel at nwa.com when booking your flight reservation.
  • Travel Insurance - You are now able to purchase Travel Insurance during check-in at nwa.com.
  • Add a carry-on pet to your reservation (within the U.S.) including domesticated dogs, cats and household birds.
  • Flight Maps - When you check flight status online at nwa.com, you can now view the real-time flight plan and the aircraft's current location.
  • nwa.com check-in has been redesigned to make it even easier to use.
  • E-Boarding Pass - E-Boarding Pass is currently offered on Northwest operated non-stop flights from Indianapolis, IN and Detroit, MI to cities within the U.S and is available on hundreds of devices.
  • Change your reservations at nwa.com and receive a fare quote for your desired flight as well as up to 10 alternate flight options.
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Purchasing Tickets is Even Easier at nwa.com
Northwest Airlines recently improved nwa.com by streamlining the process to search for and purchase tickets, making it even easier and faster than before. In addition, with our new award availability and promotional fare calendars, finding award seats and searching for fare sales and other fare discounts is now easier too. The best part is there are no service fees when booking your travel at nwa.com.  View Flash Demo or Non-Flash Demo.

Book your ticket today at nwa.com where you are sure to find the best fare - guaranteed!!

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Go Mobile with nwa.com
Travelers accessing nwa.com or mobile.nwa.com using PDAs and web-based cell phones are now able to view nwa.com in its entirety in a low-graphics, mobile format. Northwest is the first airline to provide its complete web site in this format for mobile users. Customers using mobile devices can easily navigate through nwa.com and enjoy all of the features and functionality available on the full-graphics site including shopping for flights, purchasing tickets, checking in for flights (boarding pass still required for security purposes), changing reservations, selecting seats and more.

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FlyNowsm Fee
Northwest Airlines' FlyNow option allows customers to confirm an alternate, qualifying domestic flight operating anytime during the day with the same origin and destination for $50. This added Northwest convenience is a reasonably priced alternative to standing by for another flight. FlyNow provides you with more options, greater control and the comfort of knowing that you are confirmed on your new desired flight.

The FlyNow option is available to customers checking in on the day of departure at nwa.com or at a Self-service Check-in Kiosk for flights within the continental United States, Alaska and to/from Canada.

Customers traveling on refundable tickets may continue to confirm same-day flight changes without incurring a fee.

View FlyNow Fee Frequently Asked Questions for more information.

Note: Customers have the ability to standby for earlier flights the entire day of departure. WorldPerks Elite customers will not incur a fee if a standby seat becomes available. For all Domestic non-refundable tickets issued on or after November 12, 2008 for travel on or after December 5, 2008, the fee is $50 USD/CAD. For all Domestic non-refundable tickets issued on or before November 11, 2008 for travel on or before December 4, 2008 the fee is $25 USD/CAD.

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Download Your Travel Itinerary
No matter where you purchased your Northwest ticket, you can now download your Northwest Airlines itinerary to your Outlook and/or Google calendars. Simply click the "Add to Calendar" button from the "Purchase Confirmation" page or the " Manage My Reservations" section on nwa.com.

Once downloaded, your calendar entries will provide:

  • Flight Itineraries containing your flight details. 
  • Flight Check-in Alerts reminding you to check in 24 hours prior to departure.

Book your next ticket on nwa.com and take advantage of this new feature!

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Upgrade & Travel Options
Right before you purchase a ticket on nwa.com, you can now:

  • Upgrade to First Class or World Business Class on select flights.
  • Purchase a WorldClubs Day Pass for only $45, where you'll find the perfect place to catch up or just unwind before your flight.
WorldClubs Day Pass Terms and Conditions:
  • Valid at participating Northwest operated WorldClubs on the day of travel from your point of origin to your destination
  • Offered on U.S. Point of Sale only
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My NWA Info - Travel Alerts
Just sign up once and start receiving your Northwest Airlines travel notifications via e-mail, phone, or wireless devices for all your future flights. For more details and to register, go to nwa.com, select 'My NWA Info' and choose the information you'd like to receive.

Notification options include:

  • nwa.com check-in®
  • Flight Arrival, Departure and Cancellation
  • Schedule Change
  • Elite Upgrade

With My NWA Info, we'll make sure you're always a step ahead!

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Manage My Reservations Enhancements
No matter where you purchased your trip, it's easy to review, update and reconfirm reservations on nwa.com with Manage My Reservations. Our newest features include:

  • Change Past Travel Reservations - Thinking about rescheduling a cancelled trip? Visit Manage My Reservations on nwa.com to change previously scheduled reservations. Simply retrieve your past travel reservation and follow the links to change reservations.
  • Add Special Requests - Add wheelchair, electric cart or other special needs requests. On International flights, request special meals if you have any dietary requirements.
  • Schedule Change Flights - If your flight has been rescheduled due to a schedule change, you can review your reservation and select alternate flights if your reservation qualifies.
  • Mileage Upgrades on Existing Reservations - Upgrade existing reservations with WorldPerks miles or change existing reservations then upgrade with miles.
  • Refunds & Exchanges - You can make changes to your E-ticket or request a refund online.
  • My Electronic Credit Vouchers - View your Northwest electronic credit vouchers by logging in with your WorldPerks account number, last name and PIN.
  • Rebook Option - If your flight cancels, visit Manage My Reservations and follow the steps to choose an alternative flight(s).
  • Reconfirm Your Flight - Review your reservation and reconfirm your flight. 
  • View Standby/Upgrade Status - If you have been added to a standby or upgrade list for a Northwest Airlines domestic flight, you will now be able to view your respective priority and monitor your status live. 

In addition to these new features, you can also review and change your seat assignment, update your frequent flyer number and print your trip summary receipt. Visit nwa.com for complete details.

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