If you have met the time limits for checking your luggage and have not voluntarily separated from your luggage (see examples), Northwest will, at its expense, deliver your luggage to you. Northwest will not assume the expense of delivering luggage to customers who check in late or voluntarily separate from their luggage. Examples of late check-in and voluntary luggage separation include:

All reports of damaged luggage or items missing from your luggage should be made to the Northwest Luggage Service Office located in each airport Northwest serves.

Customers who have lost or delayed luggage may request a complimentary kit with a comb, deodorant, razor, shaving cream, toothbrush and toothpaste from the Luggage Service Office. If you are away from home, you may also request reimbursement for additional items you need to purchase as a result of the delay by presenting receipts at the Luggage Service Office at the airport ($50.00 for the first 24 hours, $25.00/day for each day beyond that up to $150.00 per ticketed customer).

Northwest will compensate you for reasonable, documented expenses incurred as result of loss/delay or damage. However, Northwest assumes no liability for loss/delay or damage to such items as: animals, antiques, documents, electronic equipment, film, jewelry, keys, manuscripts, medication, money, paintings, photographs, photographic equipment, samples, securities, silverware, watches or fragile, irreplaceable or perishable items.