All requests for mileage credit are subject to verification and approval by Northwest Airlines. 

For Airline credit
You may request credit for flight miles missing from your SkyMiles Account Summary at least two days, but no later than nine months after the date of your flight. Credit will not be given for flights taken prior to enrollment into the SkyMiles program.

Please click here to request credit for your flight miles online, or you may call the Northwest Airlines SkyMiles Automated Information Line at 1-800-327-2881 and select option one.

Mileage requests can be submitted for SkyTeam^® Global Alliance Partners or our other SkyMiles Airline Partners ticketed flights, as long as they are Northwest Airlines-operated flights as indicated by your flight number. You can only earn miles in one frequent flyer program. For all other types of mileage credit requests, please read the instructions below.

For Car Rental credit
Please contact the car rental company directly for a SkyMiles mileage credit. You must report a mileage discrepancy within three months of the date of your car rental. For each discrepancy, you will need your SkyMiles account number and should have a legible copy of your car rental agreement.

For Hotel Stay credit
Please contact the hotel company directly for mileage credit. You must report a mileage discrepancy within nine months of the date of your hotel stay. For each discrepancy, you will need your SkyMiles account number and a legible copy of your hotel invoice, if needed.

For Golden Tulip Hotels, Summit Hotels and Resorts and Tulip Inns, discrepancies must be reported within six months of stay.

For Dining For Miles credit
A request for Dining for Miles mileage credit must be submitted in writing along with a copy of the restaurant receipt within 120 days of the restaurant visit. Please mail this information to:

Dining for Miles Customer Service
PO Box 619400
North Miami, FL 33261-9400

For all other vendor mileage requests
Please allow 8 weeks from the time of your vendor transaction for mileage to post. If it has been more than 8 weeks from the time of your transaction, please click here to contact us and provide the following information regarding the transaction:

Merchant Name:
Date of Transaction:
Order ID:
Amount of Transaction (excluding shipping charges and tax):

Please note: The transaction date listed in your SkyMiles account summary is based on the date of purchase. The transaction date for the purposes of mileage credit is the date that your credit card is charged, which is the date the product is shipped.