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Northwest/KLM Offices and Phone Numbers

Northwest/KLM Phone Numbers

nwa.com Support 1-800-692-6955
nwa.com Car / Hotel / Activities Support 1-800-841-8386
Northwest Airlines Reservations 1-800-225-2525
Deaf/Hard of Hearing (TTY/TDD) 1-800-328-2298
Asian Language Reservations
• Cantonese
• Japanese
• Korean
• Mandarin
1-800-692-8011
1-800-692-2345
1-800-692-1165
1-800-692-4410
French Language Reservations 1-800-345-7458
Spanish Language Reservations 1-800-345-7411
Flight Information 1-800-441-1818
Cargo Customer Sales and Service 1-800-692-2746
Baggage Services 1-800-745-9798
Refunds 1-612-726-2422
Customer Care (for post date travel issues) 1-701-420-6282
Passenger Refunds 1-612-726-2422
Mon-Fri 8:00 am - 4:00 pm CT
SkyMiles Service Center (for mileage questions and SkyMiles account maintenance) 1-800-447-3757
5:00 am to 12:30 am CT
SkyMiles Medallion Line (for Elite members calling from within North America, including U.S., Canada, Puerto Rico, U.S. Virgin Islands, Guam and Saipan) Refer to the back of the
Elite Member Card
SkyMiles Medallion Line (for Elite members calling from outside North America) 1-218-254-7546
Toll Call (please note area code)

Northwest Airlines/KLM International Reservations

Amsterdam, The Netherlands 020-4747747
Aukland, New Zealand (toll free for SkyMiles members only) 0508 725605 
Bangkok, Thailand (66) 2 660-6900
Beijing, China 40081-40081
Busan, Korea 82-51-469-7900
Denpasar, Bali, Indonesia 62-361-287841 
Frankfurt, Germany 0180-5214201
Fukuoka, Japan 0120-120-747
Guam, Mariana Islands 1-800-447-4747
Guangzhou, China 40081-40081
Hanoi, Vietnam 84-4-3941-1320
Ho Chi Minh City, Vietnam 84-8-730-66888
Hong Kong (852) 2810-4288
Jakarta, Indonesia 62-21 5203152
Kathmandu, Nepal 977-1-44100889 
Kaohsiung, Taiwan 0800-006-070
Kuala Lumpur, Malaysia (603) 2163-4648
London, England 08705 074074
Manila, Philippines (632) 841-8800
Mexico City, Mexico 5279-5390
All other Mexico 01-800-907-4700 or 01-800-830-7400
Nagoya, Japan 0120-120-747
Osaka, Japan 0120-120-747
Paris, France 0-0890-710-710
Saipan, Mariana Island 1-800-447-4747
Seoul, Korea 82-2-317-5555
Shanghai, China 40081-40081
Singapore, Singapore (65) 6336-3371
Surabaya, Indonesia 62-31-531-7086 
Sydney, Australia 1800-144917 
Taipei, Taiwan (02) 2772-2188
Tokyo, Japan
0120-120-747 (All Japan)
0476-31-8000 (Mobile)

Northwest Airlines/KLM European Ticket Offices

FRANCE
Northwest Airlines/KLM Airport Ticket Office
Terminal 1
Aeroport Charles De Gaulle
Hours: Daily 5:00AM - 10:30PM

Northwest/KLM Asian Ticket Offices

CHINA

Northwest Airlines
W501, 5/F West Wing
China World Trade Centre
No.1 Jian Guo Men Wai Ave
Beijing 100004 China

Northwest Airlines
Suite 1007, Kerry Centre
No. 1515 Nanjing Road West
Shanghai 200040, PR China 

Northwest Airlines
C509, China Hotel By Marriott
Liu Hua Lu 
Guangzhou 510015
People's Republic of China

GUAM

Northwest Airlines
Guam International Airport 
458 S Marine Drive
Tamuning, Guam MP 96911

SAIPAN

Northwest Airlines
Saipan International Airport
Caller Box PPP 650
Saipan MP 96950

PHILIPPINES

Northwest Airlines
G/F The QC Pavilion
Gorordo Avenue
Lahug, Cebu City
Philippines

Northwest Airlines
9/F Athenaeum Building
160 L.P. Leviste St.
Salcedo Village, Makati City

THAILAND

Northwest Airlines
4/F., The Peninsula Plaza
153 Rajadamri Road
Bangkok 10330 Thailand

AUSTRALIA

Northwest Airlines
Level 6, 73-75 Castlereagh Street
Sydney, NSW 2000 Australia 

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